New Year’s Customer Service Success Strategy

I was interviewing John Yokoyama, owner of world famous Pike Place Fish Market on my radio show over a decade ago.  I still remember John Yokoyama telling me that they had a saying around the market and that saying was, The fish stinks from the head! “The fish stinks from the head!”  Meaning, if something isn’t working in your business …

5 Secrets Used by Pike Place Fish!

For the past several years my husband and I have been intending to replace our carpet with hardwood flooring and we FINALLY did it!  I could write an entire article on the power of taking small “micro-movements” to make this project happen! ; )   We are thrilled with the results!  Now onto the next step, buying new furniture – oh …

5 steps to get results with the power of Integrity

Webster’s dictionary defines integrity as the state of being complete or undivided. When we act out of integrity, we’re acting from a deep and integrated place within ourselves, and from this place, we have enormous power to achieve our dreams and goals. We’re not thrown off course by some unacknowledged place within us that is in conflict with what we …

A game that will inspire your team now!

“I’m not sure what we should choose for our primary game in our business this year,” one of the hot tub business owners shared with me. “There are lots of different things we could do. It’s hard to pick one area to focus on, and besides could you please remind me why we are calling this a game instead of …

How to inspire your team today!

* Please note: This is an excerpt from my column in the October 2015 edition of Spa Retailer magazine “Right click” and “Save As” here to download this article as pdf.   Growing up, I was always deeply inspired by stories about people coming together to accomplish something far greater than what they could as individuals.  Whether it was a …

keep score

Why You Must Keep Score Today

Happy New Years to you!  My family and I just got back from an incredible vacation at a cabin on Seeley Lake in Northern Montana.  I love the energy at the beginning of a new year and I’m excited to be back home working with my clients via video conference and skype! Here is a transformational success tip to keep …

Accountability

I just returned home from a 9-day leadership conference in Cancun, Mexico.  It was absolutely incredible.  The information and experience that I had there has already impacted my work with clients.  I’ll be sharing several tips from the conference with you in the upcoming months! As for now I’d like to share this accountability quote with you…. “If you are …

Why being purpose driven today matters

I genuinely get excited when I facilitate on-site trainings that bring leaders and employees in businesses and organizations together to make an impactful difference.  The end result is that these trainings significantly boost engagement company-wide as well as dramatically boosting an organization’s bottom line. And let’s face it, it’s one thing to make money in your role as a leader, …

Get other’s to get things done now

  Many of my clients and leaders that attend my workshops and presentations have been asking me, “How do I get my team members to follow through on what they are supposed to be doing?”  Do you relate to this challenge? When we think of holding others accountable, we automatically assume it means babysitting them – knowing that they don’t …

Find good workers in tough times now

Lately it seems that during my presentations, I inevitably hear a comment about how tight the current job market is. Leaders complain about having job openings listed for a long time. Because of this, I decided to create a quick tip list of simple action steps you can take as a purpose-driven leader to find great employees – even in …