How to handle conflict on your team

Larry is extremely energetic and instantly engaging. Immediately I was drawn by Larry’s passion and commitment for his business and his employees. Proof Research’s mission is to provide a world-class process that exceeds customer’s expectations and to have the best products. Larry is committed to creating products that will change the market and the world. Larry had a great deal …

New Year’s Customer Service Success Strategy

I was interviewing John Yokoyama, owner of world famous Pike Place Fish Market on my radio show over a decade ago.  I still remember John Yokoyama telling me that they had a saying around the market and that saying was, The fish stinks from the head! “The fish stinks from the head!”  Meaning, if something isn’t working in your business …

5 Secrets Used by Pike Place Fish!

For the past several years my husband and I have been intending to replace our carpet with hardwood flooring and we FINALLY did it!  I could write an entire article on the power of taking small “micro-movements” to make this project happen! ; )   We are thrilled with the results!  Now onto the next step, buying new furniture – oh …

5 steps to get results with the power of Integrity

Webster’s dictionary defines integrity as the state of being complete or undivided. When we act out of integrity, we’re acting from a deep and integrated place within ourselves, and from this place, we have enormous power to achieve our dreams and goals. We’re not thrown off course by some unacknowledged place within us that is in conflict with what we …

A game that will inspire your team now!

“I’m not sure what we should choose for our primary game in our business this year,” one of the hot tub business owners shared with me. “There are lots of different things we could do. It’s hard to pick one area to focus on, and besides could you please remind me why we are calling this a game instead of …

How to inspire your team today!

* Please note: This is an excerpt from my column in the October 2015 edition of Spa Retailer magazine “Right click” and “Save As” here to download this article as pdf.   Growing up, I was always deeply inspired by stories about people coming together to accomplish something far greater than what they could as individuals.  Whether it was a …

A quick leadership tip you can use today!

P.S. Many years ago as a talk show radio host, I had the rare opportunity to interview John Yokoyama, owner of world famous Pike Place Fish Market in Seattle on my weekly Leadership talk radio show on 1450 AM KMMS. If you haven’t listened to this interview yet make sure you do! Click here to listen to the interview now …

How they did it and you can too

I have a very special treat for you! Many years ago as a talk show radio host, I had the rare opportunity to interview John Yokoyama on my weekly Leadership talk radio show on 1450 AM KMMS. John is the owner of world famous Pike Place Fish Market in Seattle.  During our interview, he shares his incredible story of how it …

keep score

Why You Must Keep Score Today

Happy New Years to you!  My family and I just got back from an incredible vacation at a cabin on Seeley Lake in Northern Montana.  I love the energy at the beginning of a new year and I’m excited to be back home working with my clients via video conference and skype! Here is a transformational success tip to keep …

Accountability

I just returned home from a 9-day leadership conference in Cancun, Mexico.  It was absolutely incredible.  The information and experience that I had there has already impacted my work with clients.  I’ll be sharing several tips from the conference with you in the upcoming months! As for now I’d like to share this accountability quote with you…. “If you are …